See the step-by-step guide on how to track your order here.
If your order hasn't arrived on time or you couldn't pick it up when delivered, please follow these steps:
Check at the Nearest Post Station or Pickup Point: Your package might be held there.
Contact Local Courier Services: Reach out to your local postal office, Omiva, DPD, Itella, DHL, or other relevant service providers to see if they still have your package and if you can retrieve it.
If the Package is Being Returned: If the package is in the process of being sent back to us, please contact us, and we will assist you further.
By checking with the courier services directly, you might be able to resolve the issue more quickly. If you need additional help, feel free to reach out to our support team.
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